About Process Adapt
Our goal is to present candidates who meet your expectations and will be the right fit for your organization.
We accomplish this through our proprietary system – Process Adapt™ - the only formalized needs analysis in the staffing industry. Perfected over two decades, Process Adapt™ consists of a series of Extension Profile™ questions specifically designed to uncover the traits and soft skills of your ideal applicant.
This allows us to better gauge the best fit for your needs and your workplace. Our perception of quality is shaped by yours and continually adapts over the years.
How you benefit from Process Adapt™
Roth Staffing Value #3:
Our commitment to quality is uncompromising. We recognize that it is not our own, but our customers' perceptions of quality that are most important.
Process Adapt™ enlivens this core concept through a formal structure that enables us to act as an extension of your recruiting function. We refine that process throughout the duration of our relationship, presenting only candidates that meet your unique requirements.
125% Performance Guarantee
We’re so committed to your satisfaction and confident in our methodologies that we offer a 125% Guarantee: We will refund you any billing incurred for non– productive time provided by an Ambassador on assignment at your work place in the event they don’t work out for your organization, plus an additional 25% back.
How can we afford to offer this?
- Because rarely are we in a position where we need to implement it!
- We want to alleviate any uncertainty you may have in using our services
- As a true business partner to you, our focus on your hiring managers’ expectations, beyond the job description, allows us to produce the best fit
- Your hiring capital needs to be spent wisely in today’s market, so why not spend it on a staffing firm that guarantees their candidate
Ledgent Technology uses state-of-the-art systems to offer the most valid technology skills assessments available in the industry. Using simulations that mirror your work environment as closely as possible, our online evaluations enable our Ambassadors to test from home or any one of our branch locations.
"Dual Evaluation" Process
Over 600 tests focus on simulations that mirror the work environment and are validated by industry experts, each containing questions for a variety of skill levels, with the ability to customize the program to your specific needs.
More subjective traits are measured using behavioral and situational interviewing. By probing and listening, the Ledgent Technology recruiter is able to screen for critical success factors, such as initiative, adaptability, taking ownership, decision-making, self-control and commitment to quality.
Our Talent Assessment provides a look at how the candidate reacts in different situations and if their natural behavioral traits make them a good fit for your work environment.
Recognizing that our clients have unique needs, Ledgent Technology can create customized assessments that meet your exact testing requirements.
We recognize that it is not our own, but our customers perceptions of quality that are most important. To ensure we are continuously on track, we have a department solely dedicated to measuring your experience with us, the Customer Experience Department.
Ensuring Ledgent Technology Quality
The Customer Experience Department independently measures your experience through emailed online surveys. This includes your perception of the quality of candidates, service and account management. We believe by listening to your needs and experiences we can best meet and exceed your expectations.
With the information gathered by our Customer Experience Department we can isolate areas that require improvement, create action plans and also reward excellent performance.
Benefits to Ambassadors
We provide our Ambassadors with a comprehensive array of benefits, career development opportunities and treat them with the respect and dignity they deserve.
The benefits we provide exceed the requirements of the Affordable Care Act. We leverage the size of our company and spread the impact of the benefit costs across all assignments nationwide so that the burden is so minimal it does not significantly impact our clients.
- 401(k) Plan
- Bonus Plans (referral bonus, assignment completion bonus, annual recognition bonus)
- Competitive Wages
- Employer-Contributed Medical Benefits
- Holiday Pay (Thanksgiving Day, Christmas Day, New Year's Day, Memorial Day, Labor Day and Independence Day)
- Premier Program (guarantees a minimum of 35 hours of work per week)
- Recognition Program (rewards service achievement and tenure after 1,000, 3,000 and 5,000 hours)
- Direct Pay (Direct Deposit, Pay Cards)
- Business Cards
*Benefits eligibility is dependent upon a variety of factors, including division, Ambassador classification, and industry. An Ambassador's service manager can identify the programs for which they are eligible. The Company reserves the right to modify or eliminate any of its non-legally mandated benefits at any time.
Our experienced recruiters know the complex, rapidly changing world of technology inside and out. They are constantly sourcing the top talent in the many areas of specialized expertise.
Our dedicated team takes the time to learn your unique perceptions of quality, and meets regularly to make sure you are always getting the best quality IT professionals for your organization's needs.
THE AMBASSADOR PROGRAM®
The Ambassador Program® is Ledgent Technology’s unique, proprietary system that equips our temporary employees with tools to effectively communicate with our customers. From the very beginning of an assignment, they will understand the customer’s needs – and even what they don’t want!
The result is a temporary employee – an Ambassador – who is engaged and passionate…ultimately delivering a truly remarkable experience.
The Ambassador Program® leads to
Better Understanding of Expectations
Improved Communication with Supervisor
Higher Client Satisfaction
How do we know the Ambassador Program has such a positive impact?
Our internal surveys show that when temporary employees follow our Ambassador Program, they self-report higher levels of satisfaction throughout their assignment. In addition, our surveys show that business clients also report higher satisfaction when we implement the Ambassador Program.
When independently surveyed, our Ambassadors love to share their positive working experiences with our company, as evidenced by our being named “Best Staffing Firms to Temp For” by Staffing Industry Analysts and “Best of Staffing™ – Talent” by Inavero.
Contact Ledgent Technology today to have an Ambassador fill your temporary assignment.